I used Elephant Rent A Car for an international TV production that was filming on location in Cyprus. We hired cars over the whole summer, at one point we hired up to 5. The service was impeccable. I cannot fault Elephant and would use again without a doubt and have already recommended. Nothing is too much trouble and cars are of a high standard. This level of service is hard to beat, it made my job so much easier working with Elephant for car hire and I really felt in safe hands at all times, transparent and trustworthy car hire company.
As a returning customer to Elephant car hire I have nothing but praise for this company, I was met at the airport on time and surprisingly met by a fellow countryman, hand over went smoothly, sat nav provided, and destination entered, the vehicle was clean and presentable (when hiring cars you must remember that these vehicle are driven by all and sundry) and unless they are brand new you have to expect a “used” vehicle and whilst most people will treat the vehicle as their own and take care of it , there is a large number that abuse it as it’s not theirs and seem not to care how it’s used and driven. My vehicle was a Toyota Fielder auto, unfortunately the air con failed in the Troodos mountains, when reported to there excellent and helpful employee, she very quickly made arrangements to provide a replacement vehicle, which we were presented with by agreement at Paphos bus station, again by a very helpful representative, even better the replacement provided although a manual gearbox which wasn’t a problem, was an upgrade over the Toyota. Having spent my entire working life in the motor trade, from apprentice motor mechanic through to general manager I know how difficult it is to provide customer service and satisfaction and always meet their expectations (you can’t please all of the people all of the time) As far as the negative reviews are concerned, please consider the problems that the hire company is presented with and give them a chance to address any issues, and I can assure you that Elephant Car Hire will.
Really excellent experience and first time hiring a car so we were apprehensive. Car was dropped to our location on time, we were advised to take photos of the car which we did before moving it. This is really important. Car was a Kia Rio, lovely little car to be honest. Initially booked for 4 days then extended via email for another 4 days, easy enough. They even said to leave cash in the car on collection, really chilled about the whole process. Then we decided to extend to 17 days, which was a quick visit from the helpful representative and we were sorted. Collected from our villa on time too. Would definitely recommend.
I used this company for the first time last month. They were slightly more expensive than some of the big hire companies but I noticed that their deposit was less. I was pleased that everything was very smooth from start to finish and the condition of the Kia Sportage automatic was like brand new even though it was 2 years old. We were met at the airport and shown to a desk outside where we signed the papers and paid for the hire and half a tank of fuel. Deposit of 200 Euros was also taken. Then we taken to the car which was in excellent condition and shown all the controls. The rep also spent time going round the car with us checking for scratches etc. He then explained the return procedure and then we were off! Had no problems during the week and after returning the car, our deposit was returned the following day. Much slicker than some of the other companies I have used. Will definitely use again.
